Privacy Statement Stack of Stones
Last update: January 2025
Below you can read how we handle your personal data. Naturally, we do this as carefully and confidentially as possible.
- About us
Stack of Stones (Stapel van Stenen)
Capucijnenstraat 68, 6211 RS Maastricht, The Netherlands
Chamber of Commerce 82539561
Questions?
+31-(0)6-13160486
- Personal data
We process this personal data
We process (potentially) the following personal data about you.
- Company name
- First and last name
- Billing address and shipping address
- Chamber of Commerce number
- Email address
- Phone number
- Social media account names
- Customer number, order number, quotation number and invoice number
- Portraits (when using Gravatar in comments)
How do we get your personal data?
We have obtained the above personal data from you or from public records, such as the Chamber of Commerce trade register or other open sources (social media).
- Purposes
For these reasons, we process personal data
We process your personal data only when we are allowed to do so under the AVG and UAVG and for the purposes described below.
Online course environment and community
If you participate in our online courses and community, we process your personal data and perhaps your portrait photo when you use Gravatar, to enable the operation of the course environment and interaction in the community. Data such as your name, email address, and course progress are used to provide access to courses, track your learning, and communicate updates or changes. Within the community, information shared by you, such as your profile name, posts and comments, may be visible to other participants. If you upload images to the community, other community members may download the images from the site and see the location information. You can prevent this by uploading images without EXIF GPS location data.
Comments
If you leave a comment on our website, under a blog post or a review of a product, we process at least your name and perhaps your portrait photo if you use Gravatar. Additionally, your IP address and browser user agent to help detect spam. We basically leave this indefinitely, unless the blog post or product disappears from the website or you submit a removal request to us. We have a legitimate interest in leaving these comments up, especially if there has also been a response, either by us or a third party, to your comment.
Contact
If you have contacted us by phone, email, our contact form, WhatsApp or social media, we have received data from you. We process these in order to respond to your message to us.
If you have contacted us through social media, this will usually have been through the business account of Stapel van Stenen (Stack of Stones). In those cases, we process the data for up to 5 years, for example, to see when we last had contact, what it was about and how you responded at the time. It is in our legitimate interest to know this so that we can better help you and better prioritize your needs. You may also have contacted us through Rolf Egberink’s private account, in which case this is private or home use.
Newsletter
We would like to send you a newsletter, because you are a customer with us or because you have registered yourself. We therefore process your name and e-mail address in order to send you information and news. We offer the option to unsubscribe at the bottom of each newsletter. We keep your data for this purpose until you have unsubscribed.
Quotes
If you request a quote from us, we will process your company and personal data in order to send you a targeted quote. We save quotations for 8 years. This is because it is our legal administrative obligation to be able to show what preceded an invoice. We also like to keep the quotations themselves, so that we can see whether you have requested a quotation from us before and what the content of that quotation was.
Agreement
In addition to sending offers and invoices, we sometimes need your data to be able to execute the agreement itself. We will then process this data at least for the duration of the agreement and as long as the statute of limitations has not expired.
Shop
When you visit the shop on our website, we collect the following data:
- The products you have viewed: for example, we use this data to show you products you have recently viewed
- Location, IP address and browser type: we use this data to calculate tax surcharges and shipping costs
- Shipping address: we ask you to enter this information so that we can, for example, calculate shipping costs before you place an order and then ship the order to you
- We also use cookies to store products in your shopping cart as you browse our site
When you purchase products from us, we ask you to provide information including your name, billing address, shipping address, e-mail address, phone number, payment information and optional account information, such as a username and password. We use this information for the following purposes:
- To send you information about your account and order
- To respond to your inquiries, including refunds and complaints
- To process payments and prevent fraud
- To set up your account for our store
- Meet any legal obligations we have, such as calculating taxes
- To improve our retail offerings
- To send marketing messages or a newsletter to you, if you choose to do so
We retain order information for 8 years for tax and accounting purposes. This information includes your name, e-mail address, and billing and shipping address.
Billing
If you have purchased a product or service from us or placed an order with us, we will process the data necessary for the performance of that service or order. These are in any case your name and e-mail address and other data necessary to send a correct invoice. When payment is made, we will also see from which account it came and who the account holder is. We keep quotations, invoices and payment data for 8 years.
Legitimate interest
In some of the above cases, we have a legitimate interest in processing data. We have weighed our interest, for example the interest of safeguarding our own evidentiary and legal position, against the privacy interest of the person whose personal data we process on this basis. In doing so, we will not process more data than is necessary to achieve our purpose and safeguard our legitimate interests.
- Access and transmission
Who on our team has access to your data?
Members of our team have access to the information you submitted to us. For example, both administrators and instructors have access to:
- Order information, such as products or services purchased, date of purchase and shipping address, if any.
- Customer information, such as your name, email address, shipping and payment information, course progress and communication in the online community.
- Our team members have access to this information to complete orders, process orders, issue refunds and provide you with support.
Recipients of personal data
We share your data with the following third parties, including our processors:
- Hosting of our website and mail servers
- Customer Relationship Management (CRM) system
- Accountant
- Payment Services
- Delivery services
Third country transfers
We try to process personal data as much as possible within the EEA, but sometimes we cannot avoid using services from outside the EEA. These companies are based in an appropriate country designated by the European Commission.
We have a processor agreement with all processors, inside and outside the EEA.
- Your rights
We would like to inform you about the rights you have and the influence you can have on the processing of your personal data. More information about this can also be found at the Dutch Personal Data Authority.
If you wish to exercise any of these rights, please contact us by e-mail at info@stapelvanstenen.nl. We may not be able to comply with a request to destroy or modify data due to a legitimate interest (see 3. Purposes).
Inspection, rectification and erasure
You have the right to know what personal data we process about you and you may then request that it be rectified or erased.
Limitation of processing.
You have the right to ask us to restrict the processing of your personal data, for example, if the data is no longer accurate, the processing is unlawful, we no longer need your personal data or pending a decision on the objection you have made to the processing.
Right to object
You have the right to object to the processing of your personal data. If you object to the use of personal data for direct marketing purposes, we will no longer use your personal data for that purpose.
Data portability
You have the right to receive your personal data from us in a structured, common and machine-readable form, so that you can transfer it to another party, where you had given us permission to process your data and where the processing was automated.
Revoke consent
If we have obtained your data for a specific purpose based on your consent, you may withdraw this consent at any time. The withdrawal of consent does not affect the lawfulness of the processing prior to the withdrawal.
Complaints
Do you have complaints about how we handle your personal data? You have the right to file your complaints with the Personal Data Authority.
- Personal data security
We have taken appropriate organizational and technical measures to secure personal data against loss or other forms of unlawful processing. These measures ensure a level of security appropriate to the data we process.
- Cookies
Cookies are used to ensure the best possible operation of this website.
A cookie is a small file sent by our website and placed by your browser on peripheral devices. The information stored in the cookie can be sent back to our website when you revisit the website. More information about cookies can be found on the website of ConsuWijzer.
Social media
We would like to make it as easy as possible for you to share the content of our website via social media. This can be done through a number of social media buttons. Please read the privacy statements of the respective social media channels to know how they deal with privacy.
- X (formerly Twitter)
Google Analytics
Because we would like to know how our visitors use the website, so that we can optimize the use of the website, we use Google Analytics. Analytical cookies from Google are therefore placed via this website. These Google Analytics cookies are stored for 50 months. We have anonymized all data.
YouTube
We embed our own YouTube videos on the website. YouTube (Google) then also places cookies to see which videos you have already watched. In that case, Google also places cookies that ensure that ads that are more relevant to you are displayed. More information about Google’s use of cookies can be found here. These cookies are stored for a maximum of 2 years.
Vimeo
We embed our course videos via Vimeo in our online learning environment on the website. Vimeo places cookies to track which videos you have viewed and to improve the functionality of the video player. In addition, Vimeo may set cookies for analytical or marketing purposes, such as personalizing content and ads. More information about Vimeo’s use of cookies can be found here. These cookies are stored for a maximum of 2 years.
Gravatar
If you leave a comment on our website, Gravatar allows you to attach a picture of yourself to it. Gravatar’s privacy policy can be found here.
Disable and remove
Do you want to disable or delete cookies? You can do this through your browser settings. If necessary, use your browser’s help function to find out how to do this.
Links
On our website you will find links to external websites. By clicking on a link you will go to a website outside this website. These external websites may use cookies. Please refer to the cookie or privacy statement of the website in question.
- Changes
We may need to change our privacy statement, for example, because we have changed our practices. We will always publish the new privacy statement on our website. If the changes apply directly to you, we will also communicate the changes directly to you.
Privacy statement Stack of Stones – last update: January 2025
